This course ist to learn how to deal with conflicts in a confidential atmosphere.

Objectives and content:

• Definition and understanding of conflict
• Difference between constructive and problematic conflicts
• Discovering your own pattern of resolving conflicts
• Adept and resourceful negotiation of a solution acceptable to all parties
• Effective use of phraseology
• Learn techniques to solve conflicts, find compromises, and allow different views
• Understanding of one's own coping strategy and what leads to a strong performance
• Positive and negative effects of language and body language
• Identify cultural differences and the impact on conflict
• Role-play exercises with trainer and group feedback to put the learning into practice

Participants: Members of the Technische Universität Berlin

Requirement: English skills level B1

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