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Module II

Module II: Communication and conducting a conversation - 1 day

  • Luhmann’s model of communication, Watzlawick’s model of communication
  • Factors affecting the impact of psychological roles - Eric Berne’s transactional analysis, maintaining your inner and outer bearing, clear and respectful communication, providing feedback, active listening
  • Management using Steve de Shazer’s notions of systematic and circular questions
  • Conducting a conversation with staff

Back to the overview  Junior management program START 2018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Antje Kürschner
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