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Module II
Module II: Communication and conducting a conversation - 1 day
- Luhmann’s model of communication, Watzlawick’s model of communication
- Factors affecting the impact of psychological roles - Eric Berne’s transactional analysis, maintaining your inner and outer bearing, clear and respectful communication, providing feedback, active listening
- Management using Steve de Shazer’s notions of systematic and circular questions
- Conducting a conversation with staff
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