Module III: Dealing with and managing conflicts, dealing with changes and the resulting dynamics - 2 days

Dealing with and managing conflicts, dealing with overload:

• Recognizing and handling interpersonal conflicts, analyzing contextual factors
• Types of conflict and their phases
• Glasl’s concept of stages of escalation – de-escalation strategies
• Negotiating interests, differences of positions and interests
• Examples from practice, case discussion, the manager as mediator in conflict situations

Dealing with change:

• What is change and what does this mean for members of the organization?
• Reflecting on your own attitude to change, recognizing contextual effects of change in yourself and in the system
• Dealing with ambiguities and uncertainties, achieving transparency, ability to adapt to the knowledge and capacities of staff
• Systematically dealing with and reducing fears, resistance, blocking tactics and uncertainties, initiating interventions

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